Privacy Policy

Privacy Policy – Cleo & Ford

1. Information About the Collection of Personal Data and Contact Details

1.1
Thank you for visiting our website. Protecting your personal data is important to us. Below, we explain how we collect, use, and safeguard your data when you visit or interact with cleoandford.com.

1.2
The party responsible for data processing under the General Data Protection Regulation (GDPR) is Cleo & Ford (cleoandford.com). The data controller is the person or entity that determines the purposes and means of processing personal data.

1.3
This website uses SSL/TLS encryption to ensure secure transmission of confidential information (such as order data or inquiries). An encrypted connection is indicated by “https://” in the URL and a padlock symbol in your browser bar.

2. Data Collection When Visiting Our Website

When using our website for informational purposes only, we collect the following data that your browser transmits automatically (server log files):

  • Website visited

  • Date and time of access

  • Volume of data sent

  • Referring source/URL

  • Browser type and version

  • Operating system

  • IP address (anonymized, where applicable)

This data is collected in accordance with Article 6(1)(f) GDPR to ensure the stability, functionality, and security of our website. The data is not used for profiling or shared with third parties unless unlawful use is suspected.

3. Cookies

We use cookies to optimize your user experience and enable essential site functions.
You can manage or disable cookies through your browser settings. For more details, please refer to our [Cookie Policy].

4. Contacting Us

If you contact us via email or contact form, we will collect and process the personal data you voluntarily provide to respond to your inquiry.
Legal basis: Article 6(1)(f) GDPR (legitimate interest) or Article 6(1)(b) GDPR (pre-contractual or contractual communication).

5. Customer Accounts and Orders

When you create an account or place an order, we collect personal data necessary to fulfill your purchase. This includes your name, shipping address, email, and payment details.
Your data will only be stored as long as required for processing your order and fulfilling legal obligations.

6. Use of Data for Direct Marketing

6.1 Newsletter
We send marketing emails only with your express consent (double opt-in). You can unsubscribe at any time via the link in the email or by contacting us.

6.2 Existing Customer Emails
We may send product recommendations to existing customers based on legitimate interest. You can opt out at any time.

7. Payment Service Providers

We use the following secure, PCI-compliant payment providers:

  • PayPal (Europe S.à.r.l.)

  • Credit card payments via secure gateways

  • Klarna Group (including SOFORT, where available)

Payment data is transmitted securely and only as required for transaction completion.

8. Web Analytics and Marketing Tools

Our website uses analytics and marketing tools to improve user experience and track performance:

  • Google Analytics (with IP anonymization)

  • Google Ads & Remarketing

  • Meta (Facebook) Pixel

These tools are used based on either your consent (Article 6(1)(a) GDPR) or our legitimate interest in optimizing our services (Article 6(1)(f) GDPR).

9. Social Media Plugins

We use social plugins from:

  • Facebook

  • Instagram

To protect your data, these plugins are integrated using privacy-enhancing technologies such as the “Shariff” solution, which prevents data from being transmitted without your interaction.

10. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Right of access (Art. 15 GDPR)

  • Right to rectification (Art. 16 GDPR)

  • Right to erasure (Art. 17 GDPR)

  • Right to restriction of processing (Art. 18 GDPR)

  • Right to data portability (Art. 20 GDPR)

  • Right to object to processing (Art. 21 GDPR)

  • Right to withdraw consent at any time (Art. 7(3) GDPR)

  • Right to lodge a complaint with a data protection authority (Art. 77 GDPR)

To exercise your rights, please contact us at support@cleoandford.com.

11. Data Retention

We retain personal data only as long as necessary to fulfill contractual obligations or comply with legal retention requirements. Once no longer needed, data will be deleted in accordance with GDPR guidelines.

If you have questions about how we handle your data, please reach out to our team at support@cleoandford.com — we're happy to assist you.